Verification of a virtual machine backed up during a VMware backup fails with "Unable to open a disk of the virtual machine."
| Article:TECH200110 | | | Created: 2012-11-26 | | | Updated: 2012-11-26 | | | Article URL http://www.symantec.com/docs/TECH200110 |
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Problem
During a verification of a virtual machine that was backed up during a VMware backup, the job may fail with the error below.
Error
Error : e0009585 - Unable to open a disk of the virtual machine.
The debug log will show:
[fsys\shared] - VDDK-Log: DISKLIB-DSCPTR: DescriptorDetermineType: failed to open 'X:\PATH_TO_BACKUP_LOCATION.vmdk': Failed to lock the file (400000003)
[fsys\shared] - VDDK-Log: DISKLIB-LINK : "X:\PATH_TO_BACKUP_LOCATION.vmdk" : failed to open (Failed to lock the file).
[fsys\shared] - VDDK-Log: DISKLIB-CHAIN : "X:\PATH_TO_BACKUP_LOCATION.vmdk" : failed to open (Failed to lock the file).
[fsys\shared] - VDDK-Log: DISKLIB-LIB : Failed to open 'X:\PATH_TO_BACKUP_LOCATION.vmdk' with flags 0x1a Failed to lock the file (16392).
[fsys\vmvcb\pdi] - Could not open the local disk X:\PATH_TO_BACKUP_LOCATION.vmdk. Error Text: 'The file is already in use' Error: '70403103916047'
[ndmp\loops] - Unswitched return from FS_ReadObj() = 0xe0009585
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Source | UMI |
| Value | V-79-57344-38277 |
| Description | Unable to open a disk of the virtual machine. |
| Source | ETrack |
| Value | 2991758 |
| Description | AVVI: VMware backup fails on verify with error "VDDK-Log: FILE: WaitForPossession timeout" |
Article URL http://www.symantec.com/docs/TECH200110
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