Restore of Russian email Contacts to Exchange 2010 DAG is successful, but leaves no records

Article:TECH200190  |  Created: 2012-11-28  |  Updated: 2012-11-28  |  Article URL
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Article Type
Technical Solution


Exchange 2010 DAG servers are backed up using Remote Agent GRT backup job. This completes successfully and Granular Restore data can be seen after.

Attempting to restore Russian character email Contacts, from this backup, completes successfully, but are not shown in Outlook Contacts after.
English character Contacts can be restored successfully and do show in Outlook after.



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Supplemental Materials


EXCH: Restore of Russian Contacts to Exch 2010 DAG is successful, but leaves no records

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