Managing Symantec Endpoint Protection 12.1 RU2 clients with earlier version managers

Article:TECH200234  |  Created: 2012-11-28  |  Updated: 2012-11-28  |  Article URL http://www.symantec.com/docs/TECH200234
Article Type
Technical Solution


Environment

Subject

Issue



You need to manage Symantec Endpoint Protection (SEP) 12.1 RU2 clients with Symantec Endpoint Protection Manager (SEPM) from a previous version of SEP. For example, you are using SEPM 12.1 RU1, but you have workstations that run Windows 8 or Mac OS X Mountain Lion, requiring SEP 12.1 RU2 clients.


Solution



Windows clients

SEP 12.1 RU2 Windows clients can be managed by any SEPM of version 12.1 or higher. SEP 12.1 RU2 Windows clients cannot be managed by SEPM 11.x.

Mac clients

SEP 12.1 RU2 Mac clients can be managed by any SEPM of version 12.1 or higher. The following constraints apply:
 

  • No version of SEPM before 12.1 RU2 can import or export 12.1 RU2 Mac install packages.
    This is due to the changes made in the SEP 12.1 RU2 Mac client package structure. To work around this limitation, do one of the following:

    • Install an un-managed SEP 12.1 RU2 Mac client and then use Sylink drop tool http://www.symantec.com/business/support/index?page=content&id=TECH131585 to make it a managed client.

    • Upgrade an existing managed client by installing the unmanaged package from the DVD. Upgrading a managed client with the unmanaged package results in a managed client.
      Note: This workaround does not apply in the case of Mac OS X 10.8, as older clients are not supported on the operating system, and you cannot upgrade the operating system with SEP installed.

  • SEPM reports that have operating system-related information do not show operating system details for Mac OS X 10.8. The OS column may show "Unknown Operating System" for Mac OS X 10.8 clients.

  • The OS filters in SEPM do not work correctly for Mac OS X 10.8. In some locations, such as on the Clients tab, searching for Mac clients does not show Mac OS X 10.8 machines. These clients may appear as Windows clients in the search instead.

 




Article URL http://www.symantec.com/docs/TECH200234


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