Backup to Tape Device not working with Backup Exec User Mode Driver
|Article:TECH200261|||||Created: 2012-11-29|||||Updated: 2012-11-29|||||Article URL http://www.symantec.com/docs/TECH200261|
Backup to Tape Device not working with Backup Exec User Mode Driver.
Event: 67 Start: 9:44:51.595 Stop: 9:44:51.595 Duration: 0.000000
SCSI Address: 04:00:00:00
SRB Status SRB_STATUS_DATA_OVERRUN | SRB_STATUS_QUEUE_FROZEN
SCSI Status SCSISTAT_GOOD
Sense Length 18
Data Length 74
Driver Result STATUS_BUFFER_OVERFLOW
12 00 00 00 FC 00 ......
CDB Operation INQUIRY
Alloc Length 252
01 80 05 22 45 00 00 02 51 55 41 4E 54 55 4D 20 ..."E...QUANTUM
55 4C 54 52 49 55 4D 20 34 20 20 20 20 20 20 20 ULTRIUM 4
Quantum Ultrium 4 Tape Drive
Controller - LSI Adapter, SAS 3000 series, 4-port with 1064E -StorPort
Compatible : http://www.symantec.com/business/support/index?page=content&id=TECH70907
UMD Drivers are less resilient to Issues that may arise in the SCSI and hence the device might work when KMD Drivers are Installed. But it is recommended to use UMD Driver because of the below reason.
Note: Any device using KMD will not be able to perform HW encryption or use the Big Blocksize (Read or Write) feature. This is not an issue as none of the devices supported by the legacy KMD had hardware support for these features in any case.
Install latest storeport fix from microsoft http://support.microsoft.com/kb/935640 and backup should work with Symantec User Mode Drivers. This fix is applicable to windows 2003 systems.
It is recommended to review the following log for hardware related Issues :
Other Important Links :
Article URL http://www.symantec.com/docs/TECH200261