BMR enabled backup job is partially successful (status code 1) after upgrade to Netbackup 7.5.0.4, Parent job fails reporting status code 26

Article:TECH200322  |  Created: 2012-11-30  |  Updated: 2013-07-01  |  Article URL http://www.symantec.com/docs/TECH200322
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Article Type
Technical Solution


Issue



BMR enabled backup job is partially successful (1) after upgrading to Netbackup 7.5.0.4, Parent job details shows Status 26


Error



Parent job detailed status:

28/11/2012 17:48:42 PM - transferring BMR information to the master server
28/11/2012 17:48:42 PM - connecting
28/11/2012 17:48:42 PM - connected; connect time: 00:00:00
Status 26
....
....
Status 1
28/11/2012 17:56:34 PM - end operation
the requested operation was partially successful(1)

 


Environment



Netbackup Master / Media servers at 7.5.0.4 (UNIX and Windows)


Cause



This issue only affects NetBackup Bare Metal Restore 7.5.0.4.

Diagnostics:
To reproduce the issue, check if this command core dumps on the master server for some clients.

bpbrm -backup -collect_bmr_info -c <client_hostname> -cl <policy_name>

Application event logs on Windows media server ...

Source:        Application Error
Date:          28-11-2012 17:54:42
Event ID:      1000
Task Category: Application Crashing Events
Computer:      <hostname>
Description:
Faulting application name: bpbrm.exe, version: 7.500.412.916, time stamp: 0xmsvcr100.dll
Faulting module name: 10.0.40219.1, version: 000000000005346e, time stamp:
Exception code: 0x%7

OS messages on UNIX media server ...

Example 1:
bpbrm[11623]: segfault at 7fff94941d10 ip 00007ff486961722 sp 00007fff402b9f28 error 4 in libc-2.11.1.so[7ff4868e3000+155000]

Example 2:
bpbrm[24391] general protection ip:7f9c5af8c722 sp:7ffff244b618 error:0 in libc-2.11.1.so[7f9c5af0e000+155000]

bpbrm log on media server shows nothing since it exits immediately ...

17:48:35.451 [3100.5576] <2> bpbrm spawn_child: "C:\Program Files\Verit
17:48:36.607 [3200.1360] <2> bpbrm spawn_child: "C:\Program Files\Verit
17:56:23.739 [2716.6008] <2> logparams: -c pdc-s-1ss-db-03.sibgenco.loc
17:56:24.380 [2716.6008] <2> job_connect: Connected to the host pdc-s-b

bmrsavecfg log on client ...

11/7/2012 17:55:48.228  [CBmrSaveCfg.cpp:LocalBmrOps()] Exiting, line=798
11/7/2012 17:55:48.228  [CBmrSaveCfg.cpp:sendDiscovery()] Exiting,  rc=204
11/7/2012 17:55:48.228  [CBmrSaveCfg::discover()] Failed sending the discovery, rc=204, mode=1
11/7/2012 17:55:48.228  [CBmrSaveCfg.cpp:LocalBmrOps()] Entering, line=778, msgId= 21
11/7/2012 17:55:48.228  [Error] V-121-21 Failed sending the discovery.


Solution



The formal resolution for this issue (Etrack 2991491) is included in the following release:

  • NetBackup Bare Metal Restore 7.5 Maintenance Release 5 (7.5.0.5)

NetBackup 7.5.0.5 is now available - please access the Related Article below for more information.

Workaround:
Note: This hotfix is no longer publicly available, as all of its fixes are included in the NetBackup 7.5.0.5 Maintenance Release.  If any of these issues are experienced in a NetBackup 7.5.0.x environment, the supported resolution is to apply the maintenance release.

Symantec Bug ID: ET 2991238

Version:  NetBackup_7.5.0.4

Installation Location:  media server

Installation Instructions:  
Please follow the EEB Installer instructions available at http://www.symantec.com/docs/TECH64620

Package Contents:
Please choose the appropriate platform after download:
eebinstaller.2991238.1.AMD64.exe Windows x64 Installation
eebinstaller.2991238.1.x86.exe Windows x86 Installation
eebinstaller.2991238.1.hpia64  HP-UX Itanium Installation
eebinstaller.2991238.1.hp_ux  HP-UX PA-RISC Installation
eebinstaller.2991238.1.linuxR_x86 RedHat x64 Installation
eebinstaller.2991238.1.linuxS_x86 Suse x64 Installation
eebinstaller.2991238.1.rs6000  AIX Installation
eebinstaller.2991238.1.solaris Solaris SPARC Installation
eebinstaller.2991238.1.solaris_x86 Solarix x64 Installation
eebinstaller.2991238.1.zlinuxR RedHat System z Installation
eebinstaller.2991238.1.zlinuxS Suse System z Installation
 

Checksums:
1732409095 2783833 linuxR_x86/bpbrm
596209640 10181200 hpia64/bpbrm
1974012993 5494584 hp_ux/bpbrm
3900879195 2791069 linuxS_x86/bpbrm
963334316 6943689 rs6000/bpbrm
1659028849 4215616 solaris/bpbrm
424376670 4397800 solaris_x86/bpbrm
4039275286 3070698 zlinuxR/bpbrm
3537507387 3081756 zlinuxS/bpbrm
336316957 1275904 x86/bpbrm.exe
1172411492 1361920 AMD64/bpbrm.exe
 

Recommended service state:  Shut down services on the media server before applying.


Supplemental Materials

SourceETrack
Value2991491
Description

BMRsavecfg failing with Status 26 (for few clients) after upgrade to NetBackup 7.5.0.4




Article URL http://www.symantec.com/docs/TECH200322


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