Android location information not displaying after inventory

Article:TECH200335  |  Created: 2012-11-30  |  Updated: 2013-09-09  |  Article URL
Article Type
Technical Solution


After enrolling an Android device in Symantec Mobile Management 7.2, location information is not displayed in the Location tab after inventory is sent from the device.


Symantec Mobile Management 7.2


The Locator component has been configured to load and report inventory with the Symantec Mobile Management 7.2 SP1 release. No other configuration is necessary.

The following caveats exist regarding Android inventory:
  • If GPS is turned off on the device, then the device only reports location information collected by the network provider.
  • If GPS is turned on, then the device reports location information collected by the GPS provider/radio.
  • If GPS and network provider are turned on, then the device will report location information as collected by the GPS provider/radio and network provider.

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