Pre-install FAQ for Symantec Mail Security 7.0 and 7.5 for Microsoft Exchange

Article:TECH200345  |  Created: 2012-11-30  |  Updated: 2014-04-08  |  Article URL http://www.symantec.com/docs/TECH200345
Article Type
Technical Solution


Issue



This document provides answers to common pre-installation questions about Symantec Mail Security 7.0 and 7.5 for Microsoft Exchange (SMSMSE).


Solution



Question: Where can I find step-by-step installation instructions?
Answer: The Implementation Guide contains complete installation instructions. You can find this and other documentation in the DOCS folder of your installation media and on the Symantec Web site.
References:
• 
Symantec Mail Security for Microsoft Exchange product manuals

• Symantec Mail Security for Microsoft Exchange Getting Started guide

Question: Will I need to reboot after installing or upgrading to SMSMSE 7.0 or 7.5?
Answer: It depends on the prompt based on the changes during fresh install or upgrade. If you get a reboot prompt appear, then please reboot the system

Note: In the case of Symantec Mail Security 7.5 if the VC++ redistributables are not already installed then post installation reboot is required.

Question: Can I install SMSMSE 7.0 or 7.5 remotely?
Answer: Yes remote install/upgrade is supported. 

Question: Can I import settings from a previous version of SMSMSE?
Answer: You can import settings from SMSMSE 7.0.x to 7.0.x and from SMSMSE 7.5.x to 7.5.x. When you upgrade SMSMSE most settings are preserved from earlier version.

Question: What version of .NET Framework is required?
Answer: .NET Framework version 2.0 is required on Exchange 2007. .NET framework version 3.5 is required on Exchange 2010/2013. For detailed system requirements, refer the implementation guide for your version of Microsoft Exchange.

Question: How can I completely remove a previous version of SMSMSE?
Answer: Use Add/Remove Programs in the Control Panel to uninstall SMSMSE. If you encounter problems, follow the manual removal instructions for your version.
Reference:
Manual removal instructions for Symantec Mail Security for Microsoft Exchange, Symantec Antivirus/Filtering for Microsoft Exchange, or Norton Antivirus for Microsoft Exchange

Question: How do I obtain and apply a license?
Answer: Obtain the license from the Symantec Licensing Portal. You will need to supply your 11-digit serial number. You can apply the license when prompted during the installation or after the product is installed.
Reference:
Applying a license (.SLF) file for Symantec Mail Security for Exchange




Article URL http://www.symantec.com/docs/TECH200345


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