Symantec Endpoint Encryption client interface is missing the Full Disk menu

Article:TECH200352  |  Created: 2012-11-30  |  Updated: 2013-09-13  |  Article URL http://www.symantec.com/docs/TECH200352
Article Type
Technical Solution


Issue



Symantec Endpoint Encryption (SEE) Full Disk (SEE-FD) is installed, but the Full Disk menu is not available.


Error



 No error message warns that the SEE-FD interface is not present.


Environment



 Document written using SEE 8.2.1 MP2 installed on Windows 7 x64.


Cause



Files required for the SEE-FD interface to function properly were moved, are from a previous version, are corrupt, or are inaccessible.


Solution



The SEE-FD client interface requires two files to be in the proper location, current, intact, and accessible.

C:\Program Files\Symantec\Symantec Endpoint Encryption Clients\Client Console
EAHDCliPlugin.dll
EAHDCliHTMLRes.dll
 
Please reinstall SEE if these files are corrupt or missing.



Article URL http://www.symantec.com/docs/TECH200352


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