Exchange 2007 GRT restore fails with status code 5 (the restore failed to recover the requested file) and 13 (file read failed)

Article:TECH200358  |  Created: 2012-11-30  |  Updated: 2013-10-27  |  Article URL http://www.symantec.com/docs/TECH200358
Article Type
Technical Solution

Product(s)

Environment

Issue



Exchange 2007 GRT restore fails with status code 5 (the restore failed to recover the requested file) and 13 (file read failed).

 


Error



Activity Monitor > Job Details:

10/10/2012 4:00:00 PM - Error bpbrm(pid=1000) client restore EXIT STATUS 13: file read failed

10/10/2012 4:00:00 PM - end Restore; elapsed time: 00:00:50

the restore failed to recover the requested files (5)

 

Media Server's NBFSD log:

16:00:55.453 [11068.7604] <16> sts_log: nbfsd_irp (4): C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\libstspiDataDomain.dll:stspi_read_image STS_EPLUGIN count exceeds max (1048576)

16:00:55.453 [11068.7604] <16> _proxy_main: ost_read_image error (2060046), frag 0/1, len 1049088/1049088, offset 176567326208

16:00:55.453 [11068.7604] <16> _proxy_main: short sts_read_image, frag 0/1, len 1049088/1049088, offset 176567326208

16:00:55.453 [11068.7604] <2> main: EXIT 0

16:00:55.562 [6656.6904] <16> ibc_xfer_blks: failed to get blk 344858059 for cid 0012E080

16:00:55.562 [6656.6904] <16> _file_image_read: ibc_xfer_blks failed

16:00:55.562 [6656.6904] <16> _file_pread2: nbu_cache_read failed

16:00:55.562 [6656.6904] <16> _file_prdwr2: n -1/0, buf 0xb66670, buflen 1048576, off 0

16:00:55.562 [6656.6904] <16> _file_getimgbytes: unable to fetch 1048576 bytes at 0 from 0x3473c50 (1353812403/147 39327400 1/39327400 1353817470)

HINT: NBFSD log is located in <install path>\Veritas\NetBackup\logs\nbfsd\ folder. Create the folder if it does not exist and re-run the restore.

 


Environment



  • NetBackup version 7.0.x.x / 7.1.x.x.
  • Granular backup goes to Basic Disk Storage Unit and later on duplicated to Data Domain (Open Storage) Storage Unit.
  • Restore is done against the duplicate copy in Data Domain.

 


Cause



Exchange GRT restore using Data Domain Storage Unit is only supported from NetBackup 7.5 onwards.

Refer to http://www.symantec.com/business/support/index?page=content&id=TECH187917 for more detail.

 


Solution



Duplicate the GRT backup image back to Basic Disk storage unit and restore against this copy.

 





Article URL http://www.symantec.com/docs/TECH200358


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