Converting archived files to placeholders lead to error OFFLINE_MTIME_BAD_FORMAT

Article:TECH200405  |  Created: 2012-12-03  |  Updated: 2013-07-31  |  Article URL http://www.symantec.com/docs/TECH200405
Article Type
Technical Solution


Issue



While archiving content from Celerra / VNX CIFS shares, when the archiving process attempts to convert archived files to placeholders, as the metadata cannot be validated, the File System Archiving report log shows the resulting error 

 


Error



11/30/2012 3:45:20 PM  \\EMCX\esha\book\Thumbs.db   4096      Default FSA Volume Policy               Office Files          ARCHIVE              *** Error *** - Error making file: \\?\UNC\EMCX\esha\book\Thumbs.db a placeholder file. OFFLINE_MTIME_BAD_FORMAT’

 

Environment



EMC VNX with DART 7.0.x and 7.1.x

 


Cause



After a file has been archived EV instructs the Celerra/VNX to convert the file at source to a placeholder shortcut, and passes the required input.  Part of this input is the file
modified time (MDATE). It was identified that this input is being passed incorrectly, therefore the response from Celerra/VNX retuns the error (OFFLINE_MTIME_BAD_FORMAT).   
 


Solution



This issue is addressed as part of the following release:

Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.symantec.com/docs/TECH205732


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.




Article URL http://www.symantec.com/docs/TECH200405


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