Errors retrieving multiple placeholders from VNX

Article:TECH200406  |  Created: 2012-12-03  |  Updated: 2014-07-21  |  Article URL http://www.symantec.com/docs/TECH200406
Article Type
Technical Solution

Product(s)

Issue



 After archiving files stored on VNX CIFS shares, when recalling multiple placeholders concurrently or very large items, errors can occur, which may cause the CIFS shares to become unavailable.


Error



Client error:  

An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.
Error 0x80070048: The specified printer or disk device has been paused.

Environment



EMC VNX with DART 7.1.x


Solution



EMC

1. EMC have a patch that is mandatory

2. Some specific DART settings are required in order for the configuration to be supported, including disabling SMB2

Please contact EMC Support referencing KB article https://support.emc.com/kb/78162

 

Symantec

1. Symantec have made some changes resulting in an updated Download.asp binary for Enterprise Vault 9.0 Service Pack 3, that provides a small performance improvement around HTTP connection reuse. In order to implement the enhancement, please refer to the attachment below

2. During the investigation, some 60+ seconds delays occasionally occurred when retrieving data. For further details, please refer to TECH203985 in the Related Articles section below.


This issue has been resolved in the following release:


Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.symantec.com/docs/TECH205732

Enterprise Vault 9.0.5 - Release Details
http://www.symantec.com/docs/TECH204715

Enterprise Vault 10.0.3 Cumulative Hotfix 2 Release
http://www.symantec.com/docs/TECH205731

Enterprise Vault 10.0.4 - Release Details
http://www.symantec.com/docs/DOC6317

Symantec Enterprise Vault 11.0 0 Release Details
http://www.symantec.com/docs/DOC7401


Attachments

EV_9.0.3_Etrack_3010379.zip contains Download.asp and instructions
EV_9.0.3_Etrack_3010379.zip (7 kBytes)

Supplemental Materials

SourceETrack
Value3010379
Description

Errors retrieving multiple placeholders from VNX


SourceETrack
Value3123317
Description

Errors retrieving multiple placeholders from VNX


SourceETrack
Value3045111
Description

Download.asp closes the connection after every GET response. This causes slow retrieval especially in case of Celerra placeholder recalls.




Article URL http://www.symantec.com/docs/TECH200406


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