Symantec Encryption Management Server (formerly PGP Universal Server) PUP update requires reinstall VMware tools

Article:TECH200495  |  Created: 2012-12-04  |  Updated: 2014-03-26  |  Article URL
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Technical Solution


VMware tools services fail to start properly after some of the Symantec Encryption Management Server PUP updates. Any of the PUP updates that modify the Kernel will cause VMware tools services to not start properly.




This document applies to PGP Universal Servers version 3.2.x and Symantec Encryption Management Servers 3.3.x and above. Running Native VMware tools on ESX/ESXi


After the PUP update if you find that VMware Tools services are failing at startup.

  1. Log into the Server via SSH.
  2. At the command prompt enter this command to reconfigure VMware Tools and accept the default settings: -d
  3. Reboot the server and check that VMware Tools loads successfully.

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