Unable to browse [ROOT] for Ubuntu in backup selection with Remote Agent for Linux/Unix Servers

Article:TECH200532  |  Created: 2012-12-05  |  Updated: 2013-10-11  |  Article URL http://www.symantec.com/docs/TECH200532
Article Type
Technical Solution


Issue



Attempting to browse for backup selections from [ROOT] for a Ubuntu based system result in error.

 

 


Error



Error in selection list window:

Directory or file was not found or could not be accessed

Debug log Output:

b32f5b70 Wed Dec 5 12:08:11 2012 : Attach to: \\Servername.domain.com\[ROOT]
b32f5b70 Wed Dec 5 12:08:11 2012 : ====> VX_ChangeDir
b32f5b70 Wed Dec 5 12:08:11 2012 : ====> VXX_ChangeDir : apath : , asize : 1
b32f5b70 Wed Dec 5 12:08:11 2012 : ====>ChangeDir : psize : 1
b32f5b70 Wed Dec 5 12:08:11 2012 :                       vx_stat_by_name: Getting stat of /
b32f5b70 Wed Dec 5 12:08:11 2012 : ===> gfsp vxms plugin: stat failed /home/srvnorvirtuel/.gvfs errno 13
b32f5b70 Wed Dec 5 12:08:11 2012 : ===> gfsp vxms plugin: stat failed /home/srvnorvirtuel/.gvfs errno 13
b32f5b70 Wed Dec 5 12:08:11 2012 : ===> vf_newpgn: couldn't initialize libgfsp.so
b32f5b70 Wed Dec 5 12:08:11 2012 : ===> gfsp vxms plugin: stat failed /home/srvnorvirtuel/.gvfs errno 13
b32f5b70 Wed Dec 5 12:08:11 2012 : ===> gfsp vxms plugin: stat failed /home/srvnorvirtuel/.gvfs errno 13
b32f5b70 Wed Dec 5 12:08:11 2012 : ===> vf_newpgn: couldn't initialize libgfsp.so
b32f5b70 Wed Dec 5 12:08:11 2012 : Function vfmStatFileName, VxMS resolved the error code to this message: object not claimed by any plugin
b32f5b70 Wed Dec 5 12:08:11 2012 :                       vx_stat: objname is / returned 2059
b32f5b70 Wed Dec 5 12:08:11 2012 :                       vx_open_by_name: Opening object name : /, openflags : B
b32f5b70 Wed Dec 5 12:08:11 2012 : ===> gfsp vxms plugin: stat failed /home/username/.gvfs errno 13
b32f5b70 Wed Dec 5 12:08:11 2012 : ===> gfsp vxms plugin: stat failed /home/ username/.gvfs errno 13
b32f5b70 Wed Dec 5 12:08:11 2012 : ===> vf_newpgn: couldn't initialize libgfsp.so
b32f5b70 Wed Dec 5 12:08:11 2012 : Function vfmOpenFileName, VxMS resolved the error code to this message: object not claimed by any plugin
b32f5b70 Wed Dec 5 12:08:11 2012 :                       vx_open_by_name: Error : 2059
b32f5b70 Wed Dec 5 12:08:11 2012 :                       vx_open_by_name: new handle =(
b32f5b70 Wed Dec 5 12:08:11 2012 :       VX_FindFirstFile: vx_open_by_name failed for path '/' errno=-536836984
b32f5b70 Wed Dec 5 12:08:11 2012 : DSEnumerator failed with -536836945: 0
b32f5b70 Wed Dec 5 12:08:17 2012 : sslClose() : Closing SSL for: 0xe72eb71f

Environment



Ubuntu 10.04

 


Cause



The enumeration of the directory /home/ username /.gvfs fails.

 


Solution



Run the command: ls /home/ username / - al to check the permissions on the file that we are not able to enumeration in selection.

Give the require permission on the file to the backup account.
 
Or
 
If the file is not require to backup, deleted the file by the following command:
 
*umount /home/ username /.gvfs
*rm-rf /home/
username /.gvfs
 

Reference link   linuxmoz.com/gvfs-permission-denied-rsync-tar-backup/


Supplemental Materials

SourceError Code
Valuee00084af
Description

Directory or file was not found or could not be accessed




Article URL http://www.symantec.com/docs/TECH200532


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