SSRMS 2013: Cannot push install SSR from SSRMS 2013, installation failed with error 1603.

Article:TECH200600  |  Created: 2012-12-06  |  Updated: 2012-12-06  |  Article URL http://www.symantec.com/docs/TECH200600
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Article Type
Technical Solution


Issue



Push-installation of Symantec System Recovery from Symantec System Recovery Management Solution fails and the following error appears in the SSRINST.htm log file:

You must install the Windows Imaging Component (WIC) before you install Symantec System Recovery. After you install WIC, run the installation wizard again.
ERROR: Installation failed with error 1603.


Error



You must install the Windows Imaging Component (WIC) before you install Symantec System Recovery. After you install WIC, run the installation wizard again.
ERROR: Installation failed with error 1603.


Cause



This error occurs if you push-install Symantec System Recovery with user interface on the client computers that do not have WIC installed. The Symantec System Recovery installation program checks if Microsoft .NET 4.0 is installed on the client computer and as a result checks for WIC. If WIC is not found on the client computer, the installation fails with the above error.


Solution



Install WIC components on the client computer using Windows Update or a patch update and then install Symantec System Recovery.




Article URL http://www.symantec.com/docs/TECH200600


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