EV Collection hangs at 'Mail file scan completed, copying histograms to destination'

Article:TECH200738  |  Created: 2012-12-11  |  Updated: 2012-12-11  |  Article URL http://www.symantec.com/docs/TECH200738
Article Type
Technical Solution


Collection will hang during a EV collection if the Mailbox archive being searched has no associated email. 



Version 712 and FIX1

 Affects Enterprise Vault Mailbox and Shared Archives only (not related to Journal Archives).


Content retrieval CSV files are generated for Mailbox archives that have an associated email address, but not for archives that does not have an associated email address.  The Collection hangs at the point when Clearwell reports the ‘Search results for archive….’.  Clearwell collected from only two of the three and cannot report on the Mailbox archive that does not have the associated email address.





- Copy the Collection Task and remove the offending archive(s) from the Archive list.
- Delete the failed Collection Task and run the newly modified Collection Task.

To search the archive that does not have an associated email:
- Set up a separate Collection Task with only one archive (without associated email) selected to collect.
- Add the proper custodian under the 'Custodian Assignment' tab and run the Collection Task.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


ESA-29071.CB: Collection will hang during a EV collection if the Mailbox archive being searched has no associated email

Article URL http://www.symantec.com/docs/TECH200738

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