Backup of Virtual Machine using the Agent for VMware Virtual Infrastructure (AVVI) to QNAP TS-809 Series NAS Disk Storage fails with “0xe0009585 - Unable to open a disk of the virtual machine"
|Article:TECH200813|||||Created: 2012-12-12|||||Updated: 2012-12-12|||||Article URL http://www.symantec.com/docs/TECH200813|
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Backup of Virtual Machines using the Agent for VMware Virtual Infrastructure (AVVI) to QNAP TS-809 Series NAS Disk Storage fails with “0xe0009585 - Unable to open a disk of the virtual machine"
Beremote Debug on the Backup Exec Media Server shows the following :
 2012-12-13T13:43:21.402 [ndmp\loops] - LP_UpdateVCBForPDI
 2012-12-13T13:43:21.423 [fsys\shared] - VDDK-Log: DISKLIB-LIB : CREATE: "\\NAS IP\test\IMG000056\TEST-000001.vmdk" -- monolithicSparse capacity=83886080 (40 GB) adapter=buslogic grainSize=128
 2012-12-13T13:43:21.437 [fsys\shared] - Error Text: 'The file is too big for the filesystem' Error: '51539607573'
Run Non-GRT backups to Disk Storage configured on the QNAP NAS
Run GRT backups to Local Disk Storage.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
NOTE: Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
AVVI: GRT backups targeted to QNAP TS-809 Series NAS fails with “0xe0009585 - Unable to open a disk of the virtual machine.”
“0xe0009585 - Unable to open a disk of the virtual machine.”
Article URL http://www.symantec.com/docs/TECH200813