Backup of Virtual Machine using the Agent for VMware Virtual Infrastructure (AVVI) to QNAP TS-809 Series NAS Disk Storage fails with “0xe0009585 - Unable to open a disk of the virtual machine"

Article:TECH200813  |  Created: 2012-12-12  |  Updated: 2012-12-12  |  Article URL http://www.symantec.com/docs/TECH200813
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Article Type
Technical Solution


Issue



Backup of Virtual Machines using the Agent for VMware Virtual Infrastructure (AVVI) to QNAP TS-809 Series NAS Disk Storage fails with “0xe0009585 - Unable to open a disk of the virtual machine"


Error



Beremote Debug on the Backup Exec Media Server shows the following :

 

[2456] 2012-12-13T13:43:21.402 [ndmp\loops]         - LP_UpdateVCBForPDI
[1324] 2012-12-13T13:43:21.423 [fsys\shared]        - VDDK-Log: DISKLIB-LIB   : CREATE: "\\NAS IP\test\IMG000056\TEST-000001.vmdk" -- monolithicSparse capacity=83886080 (40 GB) adapter=buslogic grainSize=128
[2456] 2012-12-13T13:43:21.437 [fsys\shared]        - Error Text: 'The file is too big for the filesystem' Error: '51539607573'


Solution



Workaround:

Run Non-GRT backups to Disk Storage configured on the QNAP NAS

OR


Run GRT backups to Local Disk Storage.
 

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see 
http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE: Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Supplemental Materials

Value3025341
Description

AVVI: GRT backups targeted to QNAP TS-809 Series NAS fails with “0xe0009585 - Unable to open a disk of the virtual machine.”


SourceError Code
Value0xe0009585
Description

“0xe0009585 - Unable to open a disk of the virtual machine.”



Article URL http://www.symantec.com/docs/TECH200813


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