How to Debug Backup Exec - Agent & Options debug log gathering list

Article:TECH202075  |  Created: 2013-01-25  |  Updated: 2014-05-11  |  Article URL http://www.symantec.com/docs/TECH200846
Article Type
Technical Solution


Subject

Issue



How to debug Backup Exec (BE) using the steps and debug shortcut list below


Solution



Before a debug is done: Make sure the following has been completed.

  1. Update Backup Exec and Remote Agent(s) to the latest Version\Patches:
    1. How to get updates for Backup Exec - Service Pack, Hotfix and Device Driver updates
    2. Update the Remote Agent(s) -
  2. Run the SymHelp (formerly known as Backup Exec Support Tool) - Run this to find problems and fix all issues that relate to the problem now. Other issues that do not relate can be fixed at a later time.
     
  3. Search the Knowledge Base: Perform a search using the error or UMI (the "V-" number) code and check the results generated for a solution.

 

If performing the above steps did not help resolve the issue, proceed to debug the smallest/shortest job to reproduce the problem.
NoteIt is best to run the smallest job that causes the error so that the debug logs are smaller.

There are many areas of Backup Exec. In order to obtain the needed debug logs/informaiton, use appropriate link(s) from below to debug the following types of issues/agents.

 

List of debug technotes / Tools available for Backup Exec (per agent/option):

  1. Operating System:
    1. Windows Server (File/SystemState/ShadowCopy/DFS) - http://www.symantec.com/docs/TECH204379 
    2. Linux / Unix (RALUS)
    3. Macintosh (RAMS) - http://www.symantec.com/docs/TECH54252
    4. Netware (BE 2010 and prior) - http://www.symantec.com/docs/TECH54595 
       
  2. Application/Database
    1. Enterprise Vault (EV) - http://www.symantec.com/docs/TECH146829
    2. Microsoft Exchange Server (EXCH) - http://www.symantec.com/docs/TECH124453
    3. Lotus Domino - http://www.symantec.com/docs/TECH51374
    4. Oracle - http://www.symantec.com/docs/TECH7761   
    5. SAP (BE 2010 and prior) - http://www.symantec.com/docs/TECH23588
    6. SharePoint (SPPS/SPS) - http://www.symantec.com/docs/TECH37467  
    7. SQL Server (SQL) - http://www.symantec.com/docs/TECH197803
    8. DB2 - www.symantec.com/docs/TECH63061
       
  3. Virtual Agents
    1. Hyper-V (MSVS) - http://www.symantec.com/docs/TECH204389
    2. Agent for VMware Virtual Infrastructure (AVVI)
  4. BE Server Functions and log file locations: 
    1. Command Line Power Shell (BEMCLI) - http://www.symantec.com/docs/TECH185963 
    2. Notification - http://www.symantec.com/docs/TECH83184  
    3. How to enable or disable "debug logging" in Backup Exec - www.symantec.com/docs/TECH204379
    4. How to locate the Backup Exec installation log file - www.symantec.com/docs/TECH50493
    5. How to read the ADAMM.LOG file, and what various errors mean whithin the log - www.symantec.com/docs/TECH89750
       
  5. Options
    1. Backup Exec Archive Option (BEAO)
    2. Desktop Laptop Option (DLO)  - http://www.symantec.com/docs/TECH51435
    3. Deduplication Option (OST or Dedup Storage) - http://www.symantec.com/docs/TECH136441
    4. NDMP Option - http://www.symantec.com/docs/TECH57961 
       

Debug Tools:

  1. BE Debug Monitor (SGMon) Tool - http://www.symantec.com/docs/HOWTO11932  
  2. Disk - Backup to Disk (B2D) - Run B2D Test - http://www.symantec.com/docs/TECH69107  
  3. Tape - Backup to Tape - Run Tracer - http://www.symantec.com/docs/TECH49432    
  4. Network - AppCritical Network Analysis test - http://www.symantec.com/docs/TECH87209
  5. Crash dump (BEDR/BEDBG) (BE 12x) - http://www.symantec.com/docs/TECH72068
  6. Crash dump using ADPlus - http://www.symantec.com/docs/TECH176609

 




Article URL http://www.symantec.com/docs/TECH200846


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