VMware Intelligent Policy Test Query is failing with "Request has timed out (195)"

Article:TECH200866  |  Created: 2012-12-14  |  Updated: 2013-01-15  |  Article URL http://www.symantec.com/docs/TECH200866
Article Type
Technical Solution


Issue



When attempt to query the VMware environment the Test Query may fail due to unknown communication issues in the environment.


Error



The following error will be seen in the Administrator Console (JAVA or nbconsole) will show:

Request has timed out (195)

VMware Intelligent Policy Backups will fail with:

Status 25 -> Cannot connect on socket


Cause



Test Query using the JAVA console requires the Master Server connection to the VMware Access Host using port 1556 and 13724.


Solution



Verify the Master Server can communicate to the VMware Access Host using 1556 and 13724:
telnet <VMware Access Host> 1556
telnet <VMware Access Host> 13724




Article URL http://www.symantec.com/docs/TECH200866


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