Backup Exec Remote Agent on media server crashes with Hotfix 195395 when backing up VMware guest machine

Article:TECH200892  |  Created: 2012-12-16  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH200892
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Article Type
Technical Solution


Subject

Issue



The Backup Exec Remote Agent for Windows Systems service (beremote.exe) on a media server intermittently crashes on ntdll.dll, vmwaretools.dll or BEXML.dll after applying Hotfix 195395 when backing up a VMware guest machine. The following error is reported in an application event log when the process crashes.


Error



Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
Faulting application name: beremote.exe, version: 13.0.5204.127, time stamp: 0x4fede3eb
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x1864
Faulting application start time: 0x01cdcd5c86a2cf8f
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: bff73880-41a4-11e2-b37e-902b34b218ad

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)

 


Supplemental Materials

SourceETrack
Value3027380
Description

AVVI: beremote intermittently crashes in ntdll.dll with Hotfix 195395 during AVVI GRT backup


SourceETrack
Value3086437
Description

AVVI: beremote intermittently crashes on vmwaretools.dll or BEXML.dll with Hotfix 195395 during AVVI backup




Article URL http://www.symantec.com/docs/TECH200892


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