Backup Exec Remote Agent on media server crashes with Hotfix 195395 when backing up VMware guest machine

Article:TECH200892  |  Created: 2012-12-16  |  Updated: 2013-07-25  |  Article URL
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Article Type
Technical Solution



The Backup Exec Remote Agent for Windows Systems service (beremote.exe) on a media server intermittently crashes on ntdll.dll, vmwaretools.dll or BEXML.dll after applying Hotfix 195395 when backing up a VMware guest machine. The following error is reported in an application event log when the process crashes.


Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
Faulting application name: beremote.exe, version: 13.0.5204.127, time stamp: 0x4fede3eb
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x1864
Faulting application start time: 0x01cdcd5c86a2cf8f
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: bff73880-41a4-11e2-b37e-902b34b218ad



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)


Supplemental Materials


AVVI: beremote intermittently crashes in ntdll.dll with Hotfix 195395 during AVVI GRT backup


AVVI: beremote intermittently crashes on vmwaretools.dll or BEXML.dll with Hotfix 195395 during AVVI backup

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