Backup Exec Remote Agent crashes on the Exchange Server while browsing the server resources
| Article:TECH200916 | | | Created: 2012-12-17 | | | Updated: 2012-12-18 | | | Article URL http://www.symantec.com/docs/TECH200916 |
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Problem
Backup Exec Remote Agent crashes on the Exchange Server while browsing the server resources
Error
Event ID 1000
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp:
0x4f1e02d7
Faulting module name: bedsxese.dll, version: 14.0.1798.109, time stamp:
0x504654d3
Exception code: 0xc0000005
Fault offset: 0x000000000001abd5
Faulting process id: 0x1e3c
Faulting application start time: 0x01cdd16163b33b1f
Faulting application path: C:\Program Files\Symantec\Backup
Exec\RAWS\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\RAWS\bedsxese.dll
Report Id: b02d5f71-3d54-11e2-8acb-9c8e992960c8
Environment
Exchange 2010 SP2 (Roll up 4)
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
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| Source | ETrack |
| Value | 3022977 |
| Description | Backup Exec remote agent crashes during Exchange 2010 browse |
| Source | ETrack |
| Value | 2751459 |
| Description | EXCH: Beremote on Exchange server is crashing in msvcp80 when backing up/browsing selections |
Article URL http://www.symantec.com/docs/TECH200916
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