Backup Exec Remote Agent crashes on the Exchange Server while browsing the server resources

Article:TECH200916  |  Created: 2012-12-17  |  Updated: 2014-03-17  |  Article URL http://www.symantec.com/docs/TECH200916
Article Type
Technical Solution


Issue



Backup Exec Remote Agent crashes on the Exchange Server while browsing the server resources


Error



Event ID 1000
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp:
0x4f1e02d7
Faulting module name: bedsxese.dll, version: 14.0.1798.109, time stamp:
0x504654d3
Exception code: 0xc0000005
Fault offset: 0x000000000001abd5
Faulting process id: 0x1e3c
Faulting application start time: 0x01cdd16163b33b1f
Faulting application path: C:\Program Files\Symantec\Backup
Exec\RAWS\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\RAWS\bedsxese.dll
Report Id: b02d5f71-3d54-11e2-8acb-9c8e992960c8


Environment



Exchange 2010 SP2 (Roll up 4)


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)
Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)


Supplemental Materials

SourceETrack
Value2687916
Description

Backup Exec remote agent crashes during Exchange 2010 browse


SourceETrack
Value2751459
Description

EXCH: Beremote on Exchange server is crashing in msvcp80 when backing up/browsing selections




Article URL http://www.symantec.com/docs/TECH200916


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