Export/Production Fails To Create Any PDF Images. The export log states: Imaging failed: Failed IGC conversion.

Article:TECH200962  |  Created: 2012-12-18  |  Updated: 2014-12-03  |  Article URL http://www.symantec.com/docs/TECH200962
Article Type
Technical Solution

Product(s)

Issue



After an upgrade, during an Export/Production, the output fails to create any PDF images.

The export log states: "Imaging failed: Failed IGC conversion."

 


Error



[#216001] XML Export Error  - [#41057] Content processor error - com.teneo.esa.imaging.ImagingException: [#670200] "Imaging failed: Failed IGC conversion."

 


Cause



IGC was improperly upgraded.

 


Solution



Reinstall IGC using the following article. http://symantec.com/docs/HOWTO77769

For Clearwell 7.1.1 and above there is a utility that un-installs, reinstalls and configures IGC without needing a server reboot.

  1. Log onto the Clearwell server as the IGC service account on the server
  2. Open windows explorer and navigate to D:\CW\V71X\utilities\IGCAdmin

  1. Double click on setup.exe, accept all the defaults.

 




Article URL http://www.symantec.com/docs/TECH200962


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