Export/Production Fails To Create Any PDF Images. The export log states: Imaging failed: Failed IGC conversion.
|Article:TECH200962|||||Created: 2012-12-18|||||Updated: 2014-12-03|||||Article URL http://www.symantec.com/docs/TECH200962|
After an upgrade, during an Export/Production, the output fails to create any PDF images.
The export log states: "Imaging failed: Failed IGC conversion."
[#216001] XML Export Error - [#41057] Content processor error - com.teneo.esa.imaging.ImagingException: [#670200] "Imaging failed: Failed IGC conversion."
IGC was improperly upgraded.
Reinstall IGC using the following article. http://symantec.com/docs/HOWTO77769
For Clearwell 7.1.1 and above there is a utility that un-installs, reinstalls and configures IGC without needing a server reboot.
- Log onto the Clearwell server as the IGC service account on the server
- Open windows explorer and navigate to D:\CW\V71X\utilities\IGCAdmin
- Double click on setup.exe, accept all the defaults.
Article URL http://www.symantec.com/docs/TECH200962