Public folder restores and/or archiving intermittently stop working until EV services are restarted or the server is rebooted

Article:TECH200967  |  Created: 2012-12-18  |  Updated: 2013-08-29  |  Article URL http://www.symantec.com/docs/TECH200967
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Article Type
Technical Solution

Product(s)

Issue



Public folder restores and/or archiving intermittently stop working until EV services are restarted or the server is rebooted. Errors 3213 and 3211 can be seen in the Windows Enterprise Vault Event log.


Error



Dtrace may show the following for a restore that fails:

52779 21:33:38.251  [7404] (RetrievalTask) <6336> EV~E Event ID: 3213
A RetrievePublicFolderItems request has failed. |Caller:
/O=City/OU=FRANKFURT/cn=Recipients/cn=User3451 |Public Folder:  
|Error: The parameter is incorrect.  (0x80070057) |

Dtrace may show the following for a manual archive that fails:

13486562 22:22:52.119  [18020] (PublicFolderTask) <17368>
EV:H {CFolderHelper::GetFolderSettingsForManualOperationEx} HRXEX fn trace :
Error [0x80004005], [..\AgentsCommon\FolderHelper.cpp, lines {1708,1813}, built
Jun 29 21:09:35 2012].


Solution



This issue has been addressed in the following release:

Enterprise Vault 10.0.4
http://www.symantec.com/docs/DOC6317

 


Supplemental Materials

SourceETrack
Value3085464
Description

Public folder retrieval and manual archiving intermittently stop working until EV service restart or server reboot


SourceETrack
Value3083037
Description

 Public folder retrieval and manual archiving intermittently stop working until EV service restart or server reboot


SourceETrack
Value 3180579
Description

Repeating Event ID 2216 "Message dispenser will suspend processing for 10 minutes due to a recoverable error" on public folder task


SourceEvent ID
Value2216
Description

Message dispenser will suspend processing for 10 minutes due to a recoverable error

Task: Exchange Public Folder Task for ExchangeServerName



Article URL http://www.symantec.com/docs/TECH200967


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