Public folder restores and/or archiving intermittently stop working until EV services are restarted or the server is rebooted
| Article:TECH200967 | | | Created: 2012-12-18 | | | Updated: 2013-04-03 | | | Article URL http://www.symantec.com/docs/TECH200967 |
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Problem
Public folder restores and/or archiving intermittently stop working until EV services are restarted or the server is rebooted. Errors 3213 and 3211 can be seen in the Windows Enterprise Vault Event log.
Error
Dtrace may show the following for a restore that fails:
A RetrievePublicFolderItems request has failed. |Caller:
/O=City/OU=FRANKFURT/cn=Recipients/cn=User3451 |Public Folder:
|Error: The parameter is incorrect. (0x80070057) |
Dtrace may show the following for a manual archive that fails:
EV:H {CFolderHelper::GetFolderSettingsForManualOperationEx} HRXEX fn trace :
Error [0x80004005], [..\AgentsCommon\FolderHelper.cpp, lines {1708,1813}, built
Jun 29 21:09:35 2012].
Solution
This issue is planned for a fix in 9.0.5 and 10.0.4.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
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| Source | ETrack |
| Value | 3085464 |
| Description | Public folder retrieval and manual archiving intermittently stop working until EV service restart or server reboot |
| Source | ETrack |
| Value | 3083037 |
| Description | Public folder retrieval and manual archiving intermittently stop working until EV service restart or server reboot |
Article URL http://www.symantec.com/docs/TECH200967
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