Backup Exec Remote Agent crashes during VMware backups

Article:TECH200972  |  Created: 2012-12-18  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH200972
Article Type
Technical Solution


Issue



When attempting to backup virtual machines using the Agent for VMware, the Backup Exec Remote Agent may crash on the Backup Exec server.


Error



Application log error:

Application Error           1000
Faulting application name: beremote.exe, version: 13.0.5204.127, time stamp: 0x4fede3eb
Faulting module name: vddkWrapper.dll, version: 13.0.5204.129, time stamp: 0x508157b5
Exception code: 0xc0000005
Fault offset: 0x000000000003d61f

From the Crash dump when analyzed:
FOLLOWUP_IP:
vddkWrapper!vddkWrapper::PutDiskCacheBuffer+ef


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)

 


Supplemental Materials

SourceETrack
Value3029720
Description

beremote crashes on vddkWrapper!vddkWrapper::PutDiskCacheBuffer+ef




Article URL http://www.symantec.com/docs/TECH200972


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