Backup Exec Remote Agent crashes during VMware backups

Article:TECH200972  |  Created: 2012-12-18  |  Updated: 2012-12-18  |  Article URL http://www.symantec.com/docs/TECH200972
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Technical Solution

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Problem



When attempting to backup virtual machines using the Agent for VMware, the Backup Exec Remote Agent may crash on the Backup Exec server.


Error



Application log error:

Application Error           1000
Faulting application name: beremote.exe, version: 13.0.5204.127, time stamp: 0x4fede3eb
Faulting module name: vddkWrapper.dll, version: 13.0.5204.129, time stamp: 0x508157b5
Exception code: 0xc0000005
Fault offset: 0x000000000003d61f

From the Crash dump when analyzed:
FOLLOWUP_IP:
vddkWrapper!vddkWrapper::PutDiskCacheBuffer+ef


Solution



Workaround:

  1. Stop the Backup Exec services on the Backup Exec sever
  2. Set the following registry keys to a value of "0"
    1. HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec for Windows\Backup Exec\Engine\Vmware Agent\Enable Buffered Reads
    2. HKEY_LOCAL_MACHIEN\SOFTWARE\Symantec\Backup Exec for Windows\Backup Exec\Engine\Vmware Agent\Enable Buffered Writes
  3. Start the Backup Exec Services

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials

SourceETrack
Value3029720
Description

beremote crashes on vddkWrapper!vddkWrapper::PutDiskCacheBuffer+ef


Article URL http://www.symantec.com/docs/TECH200972


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