FEATURE REQUEST: Support for Thunderbolt interfaces in Symantec Encryption Desktop (formerly PGP Desktop) for MAC OS X
| Article:TECH201009 | | | Created: 2012-12-19 | | | Updated: 2013-05-21 | | | Article URL http://www.symantec.com/docs/TECH201009 |
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Problem
This article describes support of the Thunderbolt interface with Symantec Encryption Desktop on Mac OS X.
When using Symantec Encryption Desktop, you are unable to access an encrypted (formerly PGP Whole Disk Encryption) disk connected to a MacBook via a Thunderbolt interface. However, diskutil displays it as plugged in to the system. In some cases if may even freeze the host system that the target machine is attached to.
Environment
MacBook with Mac OS X 10.7.x or 10.8.x
PGP Desktop 10.2.1 or older
Symantec Encryption Desktop 10.3.0 or newer
Cause
Currently Symantec Drive Encryption (formerly PGP Whole Disk Encryption) is not compatible with the devices connected over the Thunderbolt interface to Mac OS X systems.
Solution
Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.
Technical Support filed a Feature Request to add this product feature. Note that an feature request is exactly that, a request. There is no committed date for this request from the Endpoint Encryption Product Management team, nor from the Endpoint Encryption Engineering team at this time.
Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.
As a workaround, use another interface available on the device and connect it to the Mac OS X system using FireWire.
Note: Target Disk Mode is not supported via USB on a Mac
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| Source | ETrack |
| Value | 2535344 |
| Description | PGP WDE isn't supported on the Thunderbolt interface in Mac OS X |
Related Articles
Article URL http://www.symantec.com/docs/TECH201009
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