BUG REPORT: Use WDRT to Authenticate at Pre-boot produces errors in log files
|Article:TECH201020|||||Created: 2012-12-19|||||Updated: 2012-12-19|||||Article URL http://www.symantec.com/docs/TECH201020|
When using a Whole Disk Recovery Token (WDRT) to authenticate at PGP BootGuard, the PGP Whole Disk client machine uploads a new WDRT to the PGP Universal Server and logs an event.
There is a known issue where the PGP Desktop client log files shows an error when attempting to log this event:
"Error sending logging data to configuration server: corrupt data -11976".
The PGP Universal Server client logs show the following:
"client request<SendEvent> returning fault -11976 corrupt data".
Although these errors occur when running this process, this error does not affect the sending of new WDRTs to the PGP Universal Server. New WDRTs that are sent to the PGP Universal Server, are in fact fully functional and can be used to recover if needed.
When encountering these symptoms, policy updates, all other logging works as expected and does not log these "corrupt data" errors.
PGP Universal Server version 3.2.1 and above.
Managed PGP Desktop using Whole Disk Encryption 10.2.1 and above.
Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Article URL http://www.symantec.com/docs/TECH201020