Box 12.5.5.1086 - Installer built with Japanese or Chinese 12.5.5.1086 Product Module(*.pmi) causes Windows System Error Event ID: 1060 and 7026

Article:TECH201030  |  Created: 2012-12-19  |  Updated: 2013-02-22  |  Article URL http://www.symantec.com/docs/TECH201030
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Article Type
Technical Solution


Subject

Issue



Using pcAnywhere packager to build a pcAnywhere 12.5.5.1086 installation file will yeald errors on Japanese and Chinese Windows OS's  that pcAnywhere is then installed to.


Error



- System Event ID: 1060
\SystemRoot\SysWow64\Drivers\awlegacy.sys has been blocked from loading due to
incompatibility with this system. Please contact your software vendor for a
compatible version of the driver.

- System Event ID: 7026
The following boot-start or system-start driver(s) failed to load:
awlegacy


Solution



Symantec Development has provided replacement Product Module file to fix this problem.
The file can be obtained by contacting Symantec Technical Support.

Steps to import replacement Product Module file:
1. Start Packager
2. Delete original items on [Import Products], [Configure Products] and [Configure Pakages] tab
3. Import Product Module obtained by contacting Symantec Technical Support


Supplemental Materials

SourceETrack
Value2844395


Article URL http://www.symantec.com/docs/TECH201030


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