Box - Installer built with Japanese or Chinese Product Module(*.pmi) causes Windows System Error Event ID: 1060 and 7026

Article:TECH201030  |  Created: 2012-12-19  |  Updated: 2013-02-22  |  Article URL
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Article Type
Technical Solution



Using pcAnywhere packager to build a pcAnywhere installation file will yeald errors on Japanese and Chinese Windows OS's  that pcAnywhere is then installed to.


- System Event ID: 1060
\SystemRoot\SysWow64\Drivers\awlegacy.sys has been blocked from loading due to
incompatibility with this system. Please contact your software vendor for a
compatible version of the driver.

- System Event ID: 7026
The following boot-start or system-start driver(s) failed to load:


Symantec Development has provided replacement Product Module file to fix this problem.
The file can be obtained by contacting Symantec Technical Support.

Steps to import replacement Product Module file:
1. Start Packager
2. Delete original items on [Import Products], [Configure Products] and [Configure Pakages] tab
3. Import Product Module obtained by contacting Symantec Technical Support

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