Box 22.214.171.1246 - Installer built with Japanese or Chinese 126.96.36.1996 Product Module(*.pmi) causes Windows System Error Event ID: 1060 and 7026
|Article:TECH201030|||||Created: 2012-12-19|||||Updated: 2013-02-22|||||Article URL http://www.symantec.com/docs/TECH201030|
|NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.|
Using pcAnywhere packager to build a pcAnywhere 188.8.131.526 installation file will yeald errors on Japanese and Chinese Windows OS's that pcAnywhere is then installed to.
- System Event ID: 1060
\SystemRoot\SysWow64\Drivers\awlegacy.sys has been blocked from loading due to
incompatibility with this system. Please contact your software vendor for a
compatible version of the driver.
- System Event ID: 7026
The following boot-start or system-start driver(s) failed to load:
Symantec Development has provided replacement Product Module file to fix this problem.
The file can be obtained by contacting Symantec Technical Support.
Steps to import replacement Product Module file:
1. Start Packager
2. Delete original items on [Import Products], [Configure Products] and [Configure Pakages] tab
3. Import Product Module obtained by contacting Symantec Technical Support
Article URL http://www.symantec.com/docs/TECH201030