Box 126.96.36.1996 - Installer built with Japanese or Chinese 188.8.131.526 Product Module(*.pmi) causes Windows System Error Event ID: 1060 and 7026
|Article:TECH201030|||||Created: 2012-12-19|||||Updated: 2013-02-22|||||Article URL http://www.symantec.com/docs/TECH201030|
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Using pcAnywhere packager to build a pcAnywhere 184.108.40.2066 installation file will yeald errors on Japanese and Chinese Windows OS's that pcAnywhere is then installed to.
- System Event ID: 1060
\SystemRoot\SysWow64\Drivers\awlegacy.sys has been blocked from loading due to
incompatibility with this system. Please contact your software vendor for a
compatible version of the driver.
- System Event ID: 7026
The following boot-start or system-start driver(s) failed to load:
Symantec Development has provided replacement Product Module file to fix this problem.
The file can be obtained by contacting Symantec Technical Support.
Steps to import replacement Product Module file:
1. Start Packager
2. Delete original items on [Import Products], [Configure Products] and [Configure Pakages] tab
3. Import Product Module obtained by contacting Symantec Technical Support
Article URL http://www.symantec.com/docs/TECH201030