Unable to create custom Symantec Recovery Disk (SRD) when SSR and PGP Desktop Encryption are both installed.

Article:TECH201054  |  Created: 2012-12-20  |  Updated: 2014-08-11  |  Article URL http://www.symantec.com/docs/TECH201054
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Article Type
Technical Solution


Issue



The error below is seen when attempting to create a custom System Recovery Disk (SRD) when both Symantec System Recovery (SSR) and PGP Desktop Encryption are installed.

Figure 1:


Error



Error ECA307DE: Failed to unmount a previously mounted WIM file. A process or application may have a lock on a file within the mounted WIM content.

The Microsoft platform code is 126.


Environment



Windows 7/2008 R2 x64

PGP Desktop Encryption


Solution



Workaround:

Right-click on the PGP Desktop icon (padlock) in the system tray and select 'Exit PGP Services' before starting the SRD creation. PGP services can be restarted when the SRD creation is complete.

Solution:

This issue is fixed in PGP (now known as Symantec Encryption Desktop) version 10.3.x.


Supplemental Materials

SourceETrack
Value3019201
Description

Custom SRE create to USB errors ECA307DE: Failed to unmount a previously mounted WIM file.


SourceError Code
ValueECA307DE
Description

Failed to unmount a previously mounted WIM file. A process or application may have a lock on a file within the mounted WIM content.



Article URL http://www.symantec.com/docs/TECH201054


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