Unable to create custom Symantec Recovery Disk (SRD) when SSR and PGP Desktop Encryption are both installed.
|Article:TECH201054|||||Created: 2012-12-20|||||Updated: 2014-08-11|||||Article URL http://www.symantec.com/docs/TECH201054|
|NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.|
The error below is seen when attempting to create a custom System Recovery Disk (SRD) when both Symantec System Recovery (SSR) and PGP Desktop Encryption are installed.
Error ECA307DE: Failed to unmount a previously mounted WIM file. A process or application may have a lock on a file within the mounted WIM content.
The Microsoft platform code is 126.
Windows 7/2008 R2 x64
PGP Desktop Encryption
Right-click on the PGP Desktop icon (padlock) in the system tray and select 'Exit PGP Services' before starting the SRD creation. PGP services can be restarted when the SRD creation is complete.
This issue is fixed in PGP (now known as Symantec Encryption Desktop) version 10.3.x.
Custom SRE create to USB errors ECA307DE: Failed to unmount a previously mounted WIM file.
Failed to unmount a previously mounted WIM file. A process or application may have a lock on a file within the mounted WIM content.
Article URL http://www.symantec.com/docs/TECH201054