Remote Agent for Linux (RALUS) crashes immediately after starting when Linux server has kernel version 3.x.

Article:TECH201095  |  Created: 2012-12-21  |  Updated: 2012-12-21  |  Article URL http://www.symantec.com/docs/TECH201095
Article Type
Technical Solution


Subject

Issue



The Remote Agent for Linux (RALUS) crashes immediately after starting on Linux distributions running kernel version 3.x.

The error below is seen when loading the agent in debug mode (.\beremote --log-console).


Error



GetIfAddrs(LINUX): failed err = 11


Environment



Ubuntu 10.0.4 (kernel 3.1.10)

Debian 6.0.3 (kernel 3.1.10)


Cause



Kernel version 3.x


Solution



The current solution is to install the following kernel patch: https://bugzilla.kernel.org/show_bug.cgi?id=33992.

NOTE: At the time of writing, Backup Exec does not officially support kernel version 3.x. This article will be updated when support becomes available for kernel version 3.x.




Article URL http://www.symantec.com/docs/TECH201095


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