Restore of Hyper-V VHD file fails with 'non-supported environment'.

Article:TECH201259  |  Created: 2012-12-31  |  Updated: 2013-08-22  |  Article URL http://www.symantec.com/docs/TECH201259
Article Type
Technical Solution



Issue



When restoring a Hyper-V VHD file to a Hyper-V host that is a different host than the one where the VHD file came from or a rebuilt Hyper-V host, the restore may either fail or be successful and also produce a message upon reboot stating 'non-supported environment'.


Error



Restore of Hyper-V VHD file fails with 'non-supported environment'.


Environment



VM:  Windows 2008 R2 SP1

Host:  Windows 2008 R2

Backup Exec (all versions that support Hyper-V)


Cause



If the Hyper-V host does not have Windows 2008 R2 SP1 but the VM being restored does have SP1, a restore may fail with 'non-supported environment' upon reboot. This is caused by certain .ini files which are required in order to use Dynamic Memory Allocation, which is included on the VM, do not exist on the Host.


Solution



Ensure that the Hyper-V host running Windows 2008 R2 has SP1 installed in order to accomodate any VMs that have SP1 installed and, therefore, are using Dynamic Memory Allocation.




Article URL http://www.symantec.com/docs/TECH201259


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