Unable to upgrade Symantec Management Agent on systems with Altiris Recovery Solution agent installed
| Article:TECH201284 | | | Created: 2013-01-02 | | | Updated: 2013-01-02 | | | Article URL http://www.symantec.com/docs/TECH201284 |
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Problem
When the Altiris Recovery Solution agent is installed, the Symantec Management Agent fails to upgrade to the 7.1 SP2 MP1 version.
Error
The AexNSC.log may indicate the following errors:
2012-12-06 08:56:10: Action DeleteFile (C:\Program Files\Altiris\Altiris Agent\x86\CENfySvrClient.tlb): error Access is denied.
or
2012-12-06 16:32:10: Action DeleteFile (C:\Program Files\Altiris\Altiris Agent\x86\AeXNSAgentHostSurrogate32.exe): error Access is denied.
Environment
SMP 7.1 SP2
Cause
The upgrade issue is duplicated most often when the Altiris Recovery Solution agent is installed.
Solution
A pointfix has been provided by development for customers experiencing this issue. Please contact Symantec Support to receive the pointfix file.
- Make sure that Backup subfolder is located in PFinstaller’ directory
- Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator).
- Accept UAC (User Account Control) prompt, select Uninstall Files.
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| Source | ETrack |
| Value | 2725134 |
Article URL http://www.symantec.com/docs/TECH201284
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