File System Archive Job fails with Authentication failed on connection to the server error

Article:TECH201306  |  Created: 2013-01-03  |  Updated: 2013-01-03  |  Article URL http://www.symantec.com/docs/TECH201306
Article Type
Technical Solution


Issue



File System Archive Job fails with Authentication failed on connection to the server error


Error



Job Log shows the following error -

0xe000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly

SGMON.exe shows the following error -

BENGINE:  [01/03/13 11:14:27] [14988]     2013-01-03T11:14:27.122 [loops]              - NDMPAgentConnector::AuthenticateClient(): Archival Account credentials
BENGINE:  [01/03/13 11:14:27] [14988]     2013-01-03T11:14:27.122 [loops]              - NDMPAgentConnector::ConnectAuthUseArchAccount(): using Arch Account.
BESERVER: [01/03/13 11:14:27] [15532]     -1 Client requested key (1357208213).
BESERVER: [01/03/13 11:14:27] [15532]     01 Server Configuration: Client added: 26
BESERVER: [01/03/13 11:14:27] [15532]     -1 Client 'HOSTNAME' connected('','DomainName\service_account'): 0x5282f9a0
BESERVER: [01/03/13 11:14:27] [15532]     -1 Error(6/4): -536837664:No records were found on database request.
BENGINE:  [01/03/13 11:14:27] [14988]     2013-01-03T11:14:27.130 [loops]              - NDMPEngine::ConnectAuthUseArchAccount(): CBemLoginAccountX::get failed for archival account! (-536837664)


Environment



Backup Exec Archiving Option


Cause



Backup Exec was unable to retrieve the account to use for the archive job.


Solution



The account being used for archive job should exist and should show up correctly in Backup Exec Logon account.

The account should also have full rights on the share being archived

You should always use the Backup Exec Service Manager to update your Backup Exec credentials. The Backup Exec Service Manager automatically updates the Enterprise Vault service credentials with the same credentials.

Note: Never use the Windows Services applet to edit the credentials of an Enterprise Vault service or a Backup Exec service. The use of this applet can cause the services to use different credentials and cause errors to occur in the archiving operations


Supplemental Materials

SourceUMI
ValueV-79-57344-65065
Description

Final error: 0xe000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly.
Final error category: Security Errors



Article URL http://www.symantec.com/docs/TECH201306


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