Adding a Vcenter server having multiple datacenters times out with the error "The request channel timed out while waiting for a reply"

Article:TECH201311  |  Created: 2013-01-03  |  Updated: 2014-01-14  |  Article URL http://www.symantec.com/docs/TECH201311
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



Adding a Vcenter server having multiple datacenters times out with the error "The request channel timed out while waiting for a reply"


Error



The request channel timed out while waiting for a reply after 00:09:xx:xxxxxxx. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.


Environment



The Vcenter server is having multiple datacenters and these datacenter are in various remote sites across the WAN link. When adding the Vcenter resource container in Backup Exec, it hangs on adding the resource container and then times out after 10 minutes with the following error.

"The request channel timed out while waiting for a reply after 00:09:xx:xxxxxxx. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout."

The virtual machine backup runs successfully from ESXi host.


Solution



This issue is resolved in Backup Exec 2012 Service Pack 2.  For more information and to download Backup Exec 2012 Service Pack 2, visit the following link:

www.symantec.com/docs/TECH203155


Supplemental Materials

SourceETrack
Value3040180
Description

Adding the Vcenter server resource container having multiple datacenters times out with the error "The request channel timed out while waiting for a reply ..



Article URL http://www.symantec.com/docs/TECH201311


Terms of use for this information are found in Legal Notices