Adding a Vcenter server having multiple datacenters times out with the error "The request channel timed out while waiting for a reply"
| Article:TECH201311 | | | Created: 2013-01-03 | | | Updated: 2013-01-03 | | | Article URL http://www.symantec.com/docs/TECH201311 |
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Problem
Adding a Vcenter server having multiple datacenters times out with the error "The request channel timed out while waiting for a reply"
Error
The request channel timed out while waiting for a reply after 00:09:xx:xxxxxxx. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.
Environment
The Vcenter server is having multiple datacenters and these datacenter are in various remote sites across the WAN link. When adding the Vcenter resource container in Backup Exec, it hangs on adding the resource container and then times out after 10 minutes with the following error.
"The request channel timed out while waiting for a reply after 00:09:xx:xxxxxxx. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout."
The virtual machine backup runs successfully from ESXi host.
Solution
Workaround:
Add the ESXi host and backup the virtual machines from the ESXi host.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
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| Source | ETrack |
| Value | 3040180 |
| Description | Adding the Vcenter server resource container having multiple datacenters times out with the error "The request channel timed out while waiting for a reply .. |
Article URL http://www.symantec.com/docs/TECH201311
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