VMware Agent backup of any virtual machine fails with 0xe0009581 - Cannot get the virtual machine XML information.

Article:TECH201324  |  Created: 2013-01-03  |  Updated: 2013-01-08  |  Article URL http://www.symantec.com/docs/TECH201324
Article Type
Technical Solution


Issue



VMware Agent backup of any virtual machine fails with 0xe0009581 - Cannot get the virtual machine XML information.

Error



Job Log:

0xe0009581 - Cannot get the virtual machine XML information.

Media Server (beremote.exe debugs):

[fsys\vmvcb]         - VM_VCBPROXY_FS::DisconnectFromVCServer: status = 0X0
[fsys\vmvcb]         - SymVmTools: Login: SYM_VMC_ERROR:  SOAP_ERROR
[fsys\vmvcb]         - SymVmTools: SOAP 1.1 fault: "":ServerFaultCode [no subcode]
[fsys\vmvcb]         - SymVmTools: Login: <0>
[fsys\vmvcb]         - VM_VCBPROXY_FS::ConnectToVCServer: vmcLogin: failed
[fsys\vmvcb]         - VM_VCBPROXY_FS::ConnectToVCServer: failed, result = 0XE0009541


Cause



The Backup Exec System Logon Account  has one of the following issues:

1. The account is no longer present in active directory or workstation
2. The password is incorrect.
3. The account does not have access to the Backup Exec Database.

(Note: Because the Backup Exec System Logon Account is used to make queries against the Backup Exec Database, we require the account to function properly regardless as to whether it is used as a logon account for resources.)


Solution



Cause 1:
Change the Backup Exec System Logon Account to an account that has rights to the Backup Exec Database

Cause 2:
Reset the Backup Exec System Logon Account's password to match what is currently used.

Cause 3:
Grant local administrator rights for the Backup Exec System Logon Account on the Server that the Backup Exec Database resides
Grant System Admin rights for the Backup Exec Logon Account for the Backup Exec instance.


Supplemental Materials

SourceError Code
ValueV-79-57344-38273
Description

0xe0009581 - Cannot get the virtual machine XML information.



Article URL http://www.symantec.com/docs/TECH201324


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