Exchange Backup Failing when Netapp Snapshot Manager for Exchange is installed. EXIT STATUS 13: file read failed

Article:TECH201350  |  Created: 2013-01-04  |  Updated: 2013-10-28  |  Article URL http://www.symantec.com/docs/TECH201350
Article Type
Technical Solution


Issue



EXIT STATUS 13 when backing up Exchange 2010. 


Error



BPBKAR log:

<2> exchange_shadowcopy_access::V_Read_Metadata_Header(): INF - StreamInfo: Id:EFIL, FSAttrib:0x0, TFAttrib:0x0, CAlgor:0x0, Flags:0x0, Size:178
<2> exchange_shadowcopy_access::V_Read_Metadata_Header(): ERR - invalid STRM header, ID is 0x4b4e494c
<4> tar_base::V_vTarMsgW: INF - tar message received from dos_backup::tfs_readdata
<2> tar_base::V_vTarMsgW: ERR - Terminating backup.
<2> tar_base::V_vTarMsgW: INF - EXIT STATUS 13: file read failed
 

 


Cause



Snapshot Manager for Exchnage changes the log location, after creating a snapshot, to a softlink that Netbackup cannot follow.

 


Solution



You will have to remove Netapp Snapshot Manager for Exchange  in order to use Netbackup.

Please contact Netapp for instructions on how to uninstall Snapshot Manager for Exchange. 




Article URL http://www.symantec.com/docs/TECH201350


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