The Indexing Collection-Service and Crawler-Service processes have a high Virtual Memory usage

Article:TECH201435  |  Created: 2013-01-08  |  Updated: 2013-07-01  |  Article URL http://www.symantec.com/docs/TECH201435
Article Type
Technical Solution


Issue



The Virtual Memory used by the Collection-Service and Crawler-Service can increase between 1GB to 2GB per process, eventually resulting in Out of Memory and causing the Enterprise Vault (EV) Services to shut down on the EV Indexing Server.


Error



The following Warning is Logged in the System log:

Event ID 2004
Source: Resource-Exhaustion Detector

 


Environment



The following versions of Enterprise Vault are affected:

  • EV 10.0.0
  • EV 10.0 Sp1
  • EV 10.0 Sp2

Solution



This issue has been addressed as part of the following release:


Enterprise Vault 10.0.3 - Release Details
http://www.symantec.com/docs/TECH193300


Supplemental Materials

SourceETrack
Value2722918
Description

Memory used by the collection-service and crawler-service processes may rise due to an issue with disk index files missing



Article URL http://www.symantec.com/docs/TECH201435


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