The Indexing Collection-Service and Crawler-Service processes have a high Virtual Memory usage

Article:TECH201435  |  Created: 2013-01-08  |  Updated: 2013-07-01  |  Article URL
Article Type
Technical Solution


The Virtual Memory used by the Collection-Service and Crawler-Service can increase between 1GB to 2GB per process, eventually resulting in Out of Memory and causing the Enterprise Vault (EV) Services to shut down on the EV Indexing Server.


The following Warning is Logged in the System log:

Event ID 2004
Source: Resource-Exhaustion Detector



The following versions of Enterprise Vault are affected:

  • EV 10.0.0
  • EV 10.0 Sp1
  • EV 10.0 Sp2


This issue has been addressed as part of the following release:

Enterprise Vault 10.0.3 - Release Details

Supplemental Materials


Memory used by the collection-service and crawler-service processes may rise due to an issue with disk index files missing

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