Offhost backup cleanup failed during the deporting or resynchronization of volumes on the remote computer.

Article:TECH201438  |  Created: 2013-01-08  |  Updated: 2013-03-11  |  Article URL http://www.symantec.com/docs/TECH201438
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Article Type
Technical Solution


Issue



When using Backup Exec Advanced Disk Based Option to backup data the following errors may be seen:

 


Error



The connection to target system has been lost. Backup set
canceled.

ADBO: Offhost backup cleanup failed during the deporting or resynchronization of
volumes on the remote computer.

V-79-57344-34108 - An unexpected error occurred when cleaning up snapshot
volumes. Confirm that all snapped volumes are correctly resynchronized with the
original volumes.


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.

 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

  

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 

Workaround:
Stagger the ADBO based jobs at least 10-15 minutes apart which should allow them to complete without error.

 


Supplemental Materials

SourceETrack
Value2065698
Description

ADBO: SmVssProvider: Offhost backup cleanup failed during the deporting or resynchronization of volumes on the remote computer



Article URL http://www.symantec.com/docs/TECH201438


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