DEFECT: 2048 bit certificates on HID Crescendo 700 smart cards generate "0x80000001 in state AUTH_STATE_TOKEN" message at PBA.

Article:TECH201450

Created: 2013-01-08

Updated: 2013-01-08

Article URL http://www.symantec.com/docs/TECH201450

Article Type
Technical Solution

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Problem

2048bit certificates on HID Crescendo 700 smart cards generating "The application returned status 0x80000001 in state AUTH_STATE_TOKEN. Please restart your computer." error message on PBA. 1024bit certificates are work absolutely fine at SEE preboot authentication.

Error

"The application returned status 0x80000001 in state AUTH_STATE_TOKEN. Please restart your computer."

Environment

SEE 8.2.0 MP1 HF1

HID Crescendo 700 smart cards.

Hardware:
* Dell E6400 (most common system)
* Dell Latitude E6500, E6410, & E6420
* Dell Precision M6500 & M6510

Middleware: SafeSign 3.0.33 & 3.0.4 tested.

Cause

Symantec Endpoint Encryption -Full Disk incompatibility to read 2048 bit certificates on HID Crescendo 700 smart cards during preboot authentication.

Solution

Resolved in Symantec Endpoint Encryption Full Disk v8.2.1 MP4 and above versions.

Legacy ID

2891779