Backup Exec 2012 server service (BESERVER) terminates in serdll.dll after applying Hotfix 199190

Article:TECH201464  |  Created: 2013-01-08  |  Updated: 2013-12-24  |  Article URL http://www.symantec.com/docs/TECH201464
Article Type
Technical Solution

Product(s)

Issue



Backup Exec (BESERVER) service terminates on startup after applying Backup Exec 2012 Hotfix 199190.  The Backup Exec service may not start after a reboot or restart of the Backup Exec service.


Error



Application Log Error(s)

Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic

Description:
Faulting application name: beserver.exe, version: 14.0.1798.113, time stamp: 0x50cc5c18
Faulting module name: serdll.dll, version: 14.0.1798.507, time stamp: 0x509a5b10
Exception code: 0xc0000005
Fault offset: 0x0000000000014335
Faulting process id: 0x1004
Faulting application start time: 0x01cdedc5ca2a06ab
Faulting application path: C:\Program Files\Symantec\Backup Exec\beserver.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\serdll.dll
Report Id: 294cd79b-59b9-11e2-9568-0013210cc4fe

 

Log Name: Application
Source: .NET Runtime
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic

Description:
Application: beserver.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000071704335 


Environment



Backup Exec 2012

Backup Exec 2012 Hotfix 199190


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue. 

Backup Exec 2012 Rev 1798 Hotfix 201596. Device Driver Installer DDI20121215 (December 15th, 2012) (TECH201596)


Supplemental Materials

SourceETrack
Value3044446
Description

Beserver terminates in  serdll.dll after applying Hotfix 199190

 


SourceEvent ID
Value1000
Description

Faulting application name: beserver.exe, version: 14.0.1798.113, time stamp: 0x50cc5c18
Faulting module name: serdll.dll, version: 14.0.1798.507, time stamp: 0x509a5b10
 


SourceEvent ID
Value1026
Description

Application: beserver.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000071704335 



Article URL http://www.symantec.com/docs/TECH201464


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