Opt-Dedup job fails with error "Final error: 0xe00084ec - A backup storage read/write error has occurred."

Article:TECH201469  |  Created: 2013-01-09  |  Updated: 2014-03-17  |  Article URL http://www.symantec.com/docs/TECH201469
Article Type
Technical Solution


Issue



Opt-Dedup job fails with error “Final error: 0xe00084ec - A backup storage read/write error has occurred.”


Error



Final error: 0xe00084ec - A backup storage read/write error has occurred.

If the storage is tape based, this is usually caused by dirty read/write heads
in the tape drive.  Clean the tape drive, and then try the job again.  If the
problem persists, try a different tape.  You may also need to check for
problems with cables, termination, or other hardware issues.

If the storage is disk based, check that the storage subsystem is functioning
properly.  Review any system logs or vendor specific logs associated with the
storage to help determine the source of the problem.  You may also want to
check any vendor specific documentation for troubleshooting recommendations.
Final error category: Backup Media Errors

For additional information regarding this error refer to link V-79-57344-34028

Duplicate An unknown error occurred on device "SERVER_DEDUPE:5".
V-79-57344-34028 - A backup storage read/write error has occurred.


Environment



Backup Exec 2010

Backup Exec 2012


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)


Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)


Supplemental Materials

SourceError Code
Value0xe00084ec
Description

A backup storage read/write error has occurred.

 


SourceUMI
ValueV-79-57344-34028
Description

A backup storage read/write error has occurred.
 


SourceETrack
Value3045059
Description

 PDDE: Opt-Dedup job fails with error “Final error: 0xe00084ec - A backup storage read/write error has occurred.”


SourceETrack
Value3089472
Description

PDDE: Opt-Dedup job fails with error "Final error: 0xe00084ec - A backup storage read/write error has occurred."




Article URL http://www.symantec.com/docs/TECH201469


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