Opt-Dedup job fails with error "Final error: 0xe00084ec - A backup storage read/write error has occurred."

Article:TECH201469

Created: 2013-01-09

Updated: 2013-01-09

Article URL http://www.symantec.com/docs/TECH201469

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Article Type
Technical Solution

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Problem

Opt-Dedup job fails with error “Final error: 0xe00084ec - A backup storage read/write error has occurred.”

Error

Final error: 0xe00084ec - A backup storage read/write error has occurred.

If the storage is tape based, this is usually caused by dirty read/write heads
in the tape drive. Clean the tape drive, and then try the job again. If the
problem persists, try a different tape. You may also need to check for
problems with cables, termination, or other hardware issues.

If the storage is disk based, check that the storage subsystem is functioning
properly. Review any system logs or vendor specific logs associated with the
storage to help determine the source of the problem. You may also want to
check any vendor specific documentation for troubleshooting recommendations.
Final error category: Backup Media Errors

For additional information regarding this error refer to link V-79-57344-34028

Duplicate An unknown error occurred on device "SERVER_DEDUPE:5".
V-79-57344-34028 - A backup storage read/write error has occurred.

Environment

Backup Exec 2010

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials

Source	Error Code
Value	0xe00084ec
Description	A backup storage read/write error has occurred.

Source	UMI
Value	V-79-57344-34028
Description	A backup storage read/write error has occurred.

Source	ETrack
Value	3045059
Description	PDDE: Opt-Dedup job fails with error “Final error: 0xe00084ec - A backup storage read/write error has occurred.”