Backup Exec Remote Agent crashes on Media server during VMware backups
| Article:TECH201471 | | | Created: 2013-01-09 | | | Updated: 2013-02-14 | | | Article URL http://www.symantec.com/docs/TECH201471 |
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Problem
When attempting to backup virtual machines using the Agent for VMware, the Backup Exec Remote Agent may crash on the Backup Exec server.
Error
Application Error 1000
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: vddkWrapper.dll, version: 14.0.1798.54, time stamp: 0x50d34d8c
Exception code: 0xc0000005
Fault offset: 0x000000000001a0ea
Faulting process id: 0x1954
Faulting application start time: 0x01cded514cc96023
Faulting application path:
C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path:
C:\Program Files\Symantec\Backup Exec\vddkWrapper.dll
Solution
Workaround:
- Stop all Backup Exec services on the Media sever
- Set the following registry keys to a value of "0"
- HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec for Windows\Backup Exec\Engine\Vmware Agent\Enable Buffered Reads
- HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec for Windows\Backup Exec\Engine\Vmware Agent\Enable Buffered Writes
- Start all Backup Exec Services
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
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| Source | ETrack |
| Value | 3045201 |
| Description | AVVI: beremote crashes on vddkWrapper!vddkWrapper::VixDiskLib_Write+a |
| Source | ETrack |
| Value | 3085497 |
| Description | AVVI: beremote intermittently crashes in HeapFree with Hotfix 199866 |
Article URL http://www.symantec.com/docs/TECH201471
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