Backup Exec Remote Agent crashes on Media server during VMware backups

Article:TECH201471  |  Created: 2013-01-09  |  Updated: 2014-02-13  |  Article URL http://www.symantec.com/docs/TECH201471
Article Type
Technical Solution


Issue



When attempting to backup virtual machines using the Agent for VMware, the Backup Exec Remote Agent may crash on the Backup Exec server.


Error



Application Error           1000
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: vddkWrapper.dll, version: 14.0.1798.54, time stamp: 0x50d34d8c
Exception code: 0xc0000005
Fault offset: 0x000000000001a0ea
Faulting process id: 0x1954
Faulting application start time: 0x01cded514cc96023
Faulting application path:
    C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path:
    C:\Program Files\Symantec\Backup Exec\vddkWrapper.dll


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value3045201
Description

AVVI: beremote crashes on vddkWrapper!vddkWrapper::VixDiskLib_Write+a


SourceETrack
Value3085497
Description

AVVI: beremote intermittently crashes in HeapFree with Hotfix 199866




Article URL http://www.symantec.com/docs/TECH201471


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