About Updating the Symantec Product Catalog in LiveUpdate Administrator 2.x

Article:TECH201472  |  Created: 2013-01-09  |  Updated: 2013-01-09  |  Article URL http://www.symantec.com/docs/TECH201472
Article Type
Technical Solution


Issue



New products and product versions are often released by Symantec.  How does LiveUpdate Administrator 2.x (LUA 2.x) ensure that it has information on the latest products?  Can LUA 2.x provide content update to new products that were released after LUA 2.x was installed?


Solution



The LiveUpdate Administrator 2.x server must update its Symantec Product Catalog (SPC) in order to have the latest information on the Symantec products for which it can provide content.  The SPC can be brought up to date manually or (if configured to do so in LUA 2.3.2 and later) automatically.  

 

Updating the Symantec Product Catalog Manually

To update the SPC:

  1. Log in the the LUA web console and click on Configure
  2. On this My Symantec Products page, Click Update Symantec Product Catalog

A message will be displayed on screen, indicating the results of the update request.

 

Enabling Automatic Symantec Product Catalog Updates (LUA 2.3.2 and above)

In LUA 2.3.2 and above, the Product Catalog will automatically update to ensure catalog changes become available without any user initiated action being required. These automatic updates are enabled by default.  To confirm that the SPC will be automatically updated (or to disable this feature):

  1. Log in the the LUA web console and click on Configure
  2. Click on Preferences
  3. At the bottom of the page, locate Symantec Product Catalog – Auto Update and check or uncheck this box as desired
  4. Click Update to save changes.

 

Changing the Symantec Product Catalog Schedule (LUA 2.3.2 and above)

The LUA server will check for a new SPC once per week.  By default, this check takes place on Friday night at 10 PM.  It is possible to configure the date and time by modifying the following section of the lua_static.properties file.

#Schedule for Auto Update SPC Trigger
autoupdatespc.day=Friday
autoupdatespc.hour=22
autoupdatespc.minutes=00 

 

This file is located at ...\Symantec\LiveUpdate Administrator\tomcat\webapps\lua\WEB-INF\classes\lua_static.properties and can be opened in notepad, textpad or another text editor.  Be sure to restart the LUA Tomcat service in order to reflect these changes.  Changes will not go into effect until Tomcat restarts.

 

Confirming Update of Symantec Product Catalog

Examine the LUA Event Log, filtering for "Catalog/Sitelist" events:

Created Event Type Severity User Description
12/14/2012 22:00:00 GMT Catalog/Sitelist CRITICAL LUA Startup Failed to refresh Symantec Product Catalog due to internal error. Please try again.
12/21/2012 22:00:54 GMT Catalog/Sitelist informational LUA Startup Successfully refreshed Symantec Product Catalog.
12/28/2012 22:00:00 GMT Catalog/Sitelist CRITICAL LUA Startup Failed to refresh Symantec Product Catalog due to internal error. Please try again.
1/04/2013 22:00:09 GMT Catalog/Sitelist informational LUA Startup Successfully refreshed Symantec Product Catalog.

 

If the automatic SPC update fails, please check for updates manually.  





Article URL http://www.symantec.com/docs/TECH201472


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