BUG REPORT: PGPtray.exe Unexpectedly Exits When Using Internet Explorer 8

Article:TECH201475  |  Created: 2013-01-09  |  Updated: 2013-03-08  |  Article URL http://www.symantec.com/docs/TECH201475
Article Type
Technical Solution

Product(s)

Issue



When Internet Explorer 8 uses a proxy auto-config (PAC) PGPTray.exe crashes right after the application start.


Error



Faulting application name: PGPtray.exe, version: 10.2.1, time stamp:
0x503d1c93
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96e
Exception code: 0xc0000374
Fault offset: 0x000c37b7
Faulting process id: 0xdc4
Faulting application start time: 0x01cda7b5f204fbec
Faulting application path: C:\Program Files\PGP Corporation\PGP Desktop\PGPtray.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 34361e14-13a9-11e2-80a2-000c29e7ce2b


Environment



Windows XP

Windows Vista

Windows 7

PGP Desktop 10.2.x

Symantec Desktop Encryption 10.3.0

Internet Explorer 8


Cause



A defect in the Microsoft jsproxy.dll causes certain functions to not return a proper value which might cause PGPtray.exe to crash.


Solution



This issue is resolved in PGP Desktop 10.3 MP1.

 

The following are temporary workarounds for the issue in case an upgrade is not possible:

  • Upgrade Internet Explorer to version 9.
  • Use a proxy.pac file located on a remote HTTP or HTTPS server and add this server to the proxy exclusion list.

Supplemental Materials

SourceETrack
Value2961450
Description

10.2.1 - PGPtray.exe crashes when using a proxy.pac file with Internet Explorer 8



Article URL http://www.symantec.com/docs/TECH201475


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